Apprentice Administration Support (Remote)
About finova & MSO
finova and MSO (Mortgage, Sales & Origination) combined are one of the UK’s largest cloud-based mortgage and savings software providers, supporting more than 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries and consumers. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.
Broker Platform
The finova Broker Platform empowers directly authorised (DAs), appointed representatives (ARs), networks and in-house broker teams, to run their entire back office with a single system and expedite every step of the mortgage process for their customers.
Offering a complete suite of API integrations and modular functionalities, including a client portal, case management, CRM, integrated sourcing and instant digital qualification; the platform enables brokers to build closer connections with customers while providing an excellent, hassle-free service.
About You:
The Apprentice Administration Support role will work within the business development department to support new and existing business initiatives.
You will be an ambitious individual who may want to move into business development in the future. In terms of your experience, your attitude is everything, but we'd particularly love to see your:
• An ambitious individual with demonstrable experience in showing initiative / good attitude – this could be in personal projects / extra curricular activities
• A genuine interest in fintech/software/finance – with evidence to support this
• Strong communication skills (verbally/written)
• Ability to manage / prioritise workload and work to tight deadlines
• Willingness to be a team player who recognises the importance of collaboration as well as a desire in understanding our business needs and challenges
• Ability to work independently at times and help us to drive revenue growth and customer satisfaction
What will you be doing?
• Cleanse and review Monthly commissions data to understand overall club, Lender, and Broker performance. Generate a number of reports to be uploaded to Power BI – Commissions data, Protection Data, Individual Members performance, Profit and Loss.
• Applications data collection
• Monthly member performance – focus on top 10 and bottom 10
• Enquiries handling and SLA tracking
• New firm onboarding – Welcome email, GAP and Contract Firms sheet updating, add to email distribution, due diligence, Letter of Authority.
• New lender onboarding – Updating procuration fees and registration guide for website, notifying Sourcing partners (Twenty7Tec, Trigold, Mortgage Brain)
• Annual member due diligence
• Review competitor Procuration Fees, recommend changes to ours accordingly, maintain Procuration Fee tracker
• Light touch telephone account management for specified firms
• Identify areas of growth and relationship improvement for the club through understanding of the market, club performance and distribution
• 1st Line telephone support
• Assistance monitoring Help and finova Connect inbox
• Assistance with BrokerID & SDM Subscription changes via the BrokerID website – removal and addition of users, expiration updates
What will you get from joining the finova family?
Flexible Working:
• 25 days holiday in each calendar year plus bank holidays
• Bank Holiday trading: flexibility to work bank holidays and take another day off that fits your values, beliefs or celebration calendar better
• Increasing your work life balance, holiday trading allows employees to buy an extra 5 days holidays
• Work from anywhere in the world for up to 4 weeks a year
• We recognise the importance of juggling family and work life therefore finova offer a flexible hybrid working policy
• We’re open to applicants from all walks of life, please feel free to ask us if you require flexible working and we’ll do our best to accommodate
Looking After You:
• Life Assurance, Group Income Protection and Private Medical Insurance
• Pension scheme via Salary Exchange
• Employee Assistance Programme with counselling sessions available
• Virtual GP to save you time in trying to get an in-person appointment
Family Friendly policy:
• Enhanced maternity and paternity pay
• Paid time off for fertility treatments and pregnancy loss
Extra Perks:
• Cycle to Work Scheme
• Access to a huge range of benefits & discounts for shops, restaurants and gym memberships
• Free fresh fruit daily
• Share your passions and Interests with like-minded people through our colleague networks and social groups - from book clubs to fitness challenges and group parties
Giving you the chance to give back:
• Give-As-You-Earn scheme allowing you to support your favourite charities straight from your monthly salary
• One days paid volunteering day a year
Equal Opportunity Statement
Diverse teams really are the best teams, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout the entire employee lifecycle.
We know that some candidates (and, from the research we've seen, especially women) may feel less inclined to apply for a role if they don't quite meet every requirement of the role. If you like the look of a role but you're not 100% sure if your skillset will meet our requirements, please reach out and we will be happy to talk through your experiences.
Personal Data
finova retains applicants’ personal data on our HR System for the purpose of reviewing and evaluating applications and contacting candidates to discuss job opportunities. For unsuccessful candidates, finova will retain your personal data and CV for the duration of 6 months.