Chief of Staff

About finova

finova is the UK’s largest cloud-based mortgage and savings software providers, supporting more than 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries and consumers. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.

The Role

As Chief of Staff, you will work closely with the CEO and executive team to drive the next phase of finova’s growth. You will support the CEO in defining, delivering and tracking progress against their short- and long-term priorities. You will take direct responsibility for executing against strategic transformation priorities. You will also support in defining and maintaining a scalable Operating Model for the business, including organisation structure, business processes (e.g., OKRs) and regular reporting.

This role is designed to be a stepping stone for developing and launching future leaders within the organisation.

About You:

In terms of your experience, your attitude is everything, but we'd particularly love to see:

5+ years of experience, preferably a combination of top-tier management consulting/financial services and time as an operator
Strong analytical and problem-solving skills
Strategic thinker and analytical in your approach to developing strategies
Exceptional stakeholder management and influencing skills
Self-starter that can identify and prioritize opportunities to focus on
Excellent written and verbal communication and presentation skills – able to articulate complex problems at different levels of detail
Technology, financial services, and/or experience in a private-equity backed environment is advantageous
Bachelor’s degree or equivalent

What will you be doing?

Support the CEO and executive team to define business strategy and execute their transformation agenda, working closely with our investors where needed
Attend key meetings with the CEO and wider members of the business, capture key objectives and actions and follow up with senior managers in the business, as the CEO’s proxy, to ensure activities / actions are being followed
Work with the CEO, and other members of the exec team, on developing and refining collateral across the business
Collaborate with the executive team to identify and monitor OKRs and KPIs
Use data to identify opportunities to improve business performance
Scope and personally deliver special projects across a range of topics (e.g., growth, cost, org structure, M&A), working closely with the CEO
Manage cross-functional stakeholders to ensure they are well-informed of their roles in each project, negotiate timelines, and ensure timely project delivery
Own key business processes (e.g., OKR setting)
Create and maintain materials for regular business reviews, highlighting progress, risks and dependencies
Act as a sounding board to working-level teams, helping them to resolve inefficiencies and keep projects on track
Drive organisational effectiveness, ensuring that meetings are productive and that follow-up happens in a timely way

What will you get from joining the finova family?

Flexible Working:

25 days holiday in each calendar year plus bank holidays
Bank Holiday trading: flexibility to work bank holidays and take another day off that fits your values, beliefs or celebration calendar better
Increasing your work life balance, holiday trading allows employees to buy an extra 5 days holidays
Work from anywhere in the world for up to 4 weeks a year
We recognise the importance of juggling family and work life therefore finova offer a flexible hybrid working policy
We’re open to applicants from all walks of life, please feel free to ask us if you require flexible working and we’ll do our best to accommodate

Looking After You:

Life Assurance, Group Income Protection and Private Medical Insurance
Pension scheme via Salary Exchange
Employee Assistance Programme with counselling sessions available
Virtual GP to save you time in trying to get an in-person appointment

Family Friendly policy:

Enhanced maternity and paternity pay
Paid time off for fertility treatments and pregnancy loss

Extra Perks:

Cycle to Work Scheme
Access to a huge range of benefits & discounts for shops, restaurants and gym memberships
Free fresh fruit daily
Share your passions and Interests with like-minded people through our colleague networks and social groups - from book clubs to fitness challenges and group parties

Giving you the chance to give back:

Give-As-You-Earn scheme allowing you to support your favourite charities straight from your monthly salary
One days paid volunteering day a year

Equal Opportunity Statement

Diverse teams really are the best teams, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout the entire employee lifecycle.

We know that some candidates (and, from the research we've seen, especially women) may feel less inclined to apply for a role if they don't quite meet every requirement of the role. If you like the look of a role but you're not 100% sure if your skillset will meet our requirements, please reach out and we will be happy to talk through your experiences.

Personal Data

finova retains applicants’ personal data on our HR System for the purpose of reviewing and evaluating applications and contacting candidates to discuss job opportunities.